Refund and Cancellation Policy

Refunds

At Tresso Hair, we strive to ensure you are completely satisfied with your purchase. However, we understand that there may be instances where you need to return a product.

• Incorrect Delivery: Refunds will only be issued for products that were incorrectly delivered (wrong product, wrong size, or wrong color).
• Refund Process: Refunds will be processed within 7-10 business days upon receipt and inspection of the returned product.
• Return Shipping Costs: Shipping costs for returned products are the responsibility of the customer unless the return is due to an error on our part (incorrect or defective product).

Exchanges

If you need to exchange a product, please follow these guidelines:

• Initiating an Exchange: To initiate an exchange, please contact our customer service team for instructions.
• Exchange Shipping Costs: Shipping fees for exchanges are the responsibility of the customer unless the product is defective or incorrect.
• Condition of Products: Products must be returned in their original condition and packaging for an exchange to be processed.

How to Return or Exchange a Product

1. Contact Customer Service: Reach out to our customer service team at tressohair@gmail.com or 9844234789 to initiate a return or exchange. Provide your order number and details about the product you wish to return or exchange.
2. Receive Instructions: Our customer service team will provide you with instructions on how to return or exchange the product.
3. Ship the Product: Follow the instructions provided and ship the product back to us. Ensure that the product is securely packaged to avoid any damage during transit.
4. Inspection and Processing: Once we receive the returned product, we will inspect it to ensure it meets our return or exchange criteria. Refunds will be processed within 7-10 business days, and exchanges will be processed as soon as possible.

Cancellation Policy

• Order Cancellation: Orders can be canceled before they are shipped. Once the order has been shipped, it cannot be canceled and must be processed as a return.
• How to Cancel: To cancel an order, please contact our customer service team at tressohair@gmail.com or 9844234789 as soon as possible.

Contact Information

If you have any questions about our Refund and Cancellation Policy, please contact us at:

• Email: tressohair@gmail.com
• Phone: 9844234789